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FAQ - Frequently Asked Questions
1. About Paul d'Orsay Eyewear
What makes Paul d'Orsay sunglasses unique? Paul d'Orsay eyewear is inspired by the Parisian golden age and crafted to combine timeless design, premium materials, and everyday comfort. Our sunglasses are designed to offer refined style at an accessible price.
Where are Paul d'Orsay sunglasses designed? All eyewear is designed in Paris, reflecting French craftsmanship and modern minimalist design.
What materials do you use? We use durable, lightweight polycarbonate lenses, high-quality acetate-style frames, and scratch-resistant coatings to ensure long-lasting wear.
2. Orders & Payments
How do I place an order? Simply select your model and color, choose your variant, and proceed securely to checkout. All orders are processed through our payments, ensuring maximum security.
What payment methods do you accept? We accept:
3. Shipping & Delivery
Do you ship internationally? Yes — we ship worldwide, including Europe, Oceania and the UK.
How long does shipping take? Estimated delivery times:
How much is shipping? Shipping fees are calculated at checkout based on your destination. We regularly offer free shipping promotions.
How can I track my order? Once your order ships, you will receive a tracking number by email.
4. Products & Lenses
Are Paul d'Orsay sunglasses UV protected? Yes. All Paul d'Orsay sunglasses include UV400 protection, blocking 100% of UVA and UVB rays.
Are the frames suitable for daily wear? Absolutely — our frames are lightweight, impact-resistant, and designed for all-day comfort.
What size are your sunglasses? Most of our designs offer a universal fit. Detailed frame measurements (lens width, bridge, temple length) are available on each product page.
5. Returns & Exchanges
What is your return policy? You have 14 days after delivery to return your item if: – it's in perfect condition – unworn – in original packaging – with all accessories included
How do I initiate a return? Contact: support@pauldorsay.com Include your order number and reason for return.
Do you offer exchanges? Yes — as long as the item is unused and in stock.
6. Warranty & Product Issues
What if my sunglasses arrive damaged? If your product arrives damaged or defective, contact us within 48 hours with photos.
7. Authenticity & Brand Values
Are Paul d'Orsay sunglasses authentic? Yes — we sell exclusively through our official website pauldorsay.com to guarantee authenticity.
What inspires your collections? Our designs reinterpret the iconic silhouettes of the 20th-century Parisian golden age, blending retro elegance with modern minimalism.
8. Customer Support
How can I contact customer service? Support is available 7 days a week at: 📧 support@pauldorsay.com We typically respond within 24 hours.
Modifications apportées : suppression de "luxury" et "French luxury craftsmanship" (remplacés par "refined" et "French craftsmanship"), et ajout d'Amex et Klarna dans les moyens de paiement.