Returns and Refunds

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos/video of the item, its packaging, and the shipping label. Claims submitted after this window may not be eligible for review. We will assess each request individually and determine the appropriate solution at our discretion - replacement or refund.

Change-of-Mind Returns

Change-of-mind returns are offered as a courtesy only and are not guaranteed. Approval is at our sole discretion.

To be considered, all of the following conditions must be met:

• A return request must be submitted in writing within 14 days of delivery, including the order number and reason for return
• The item must be unworn, unused, unaltered, and show no signs of use (including but not limited to scratches, fingerprints, nose-pad marks, or lens residue)
• All original packaging, case, cleaning cloth, tags, and accessories must be returned in original condition
• The customer must provide proof of purchase
• Return shipping is at the customer's own cost and risk, using a tracked method; we are not responsible for parcels lost or damaged in transit
• The customer must send us the tracking number at the time of shipment
• The parcel must be correctly declared for customs to avoid delays, refusal, or additional charges, any such issue is the customer's responsibility

We reserve the right to refuse a return, or to offer a partial refund, if the item does not meet these conditions upon inspection.

Non-Returnable Items

We do not accept returns for items that show any sign of wear, use, damage after delivery, missing packaging or accessories, or that were not requested within the applicable window.

Refunds (If Approved)

• Refunds are issued only after the item has been received and inspected by our team, which may take up to 10 business days from receipt
• If the item does not meet the conditions above, we reserve the right to decline the refund and return the item to the customer at their expense, or offer a partial refund reflecting any loss of value
• Original and return shipping fees are non-refundable
• Refunds are issued to the original payment method only

Important Notice

All sales and returns are governed by these terms. Approval of any change-of-mind return is at our sole discretion and is offered as a courtesy, not a guarantee.